Customer Service Representative - Recensione dipendente - Customer Service Representative presso Liberty Mutual Insurance

4,0
7 nov 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Sales and customer service training, opportunities to grow, benefits and pay are good. There is a good work/life balance.

Svantaggi

Answering phones all day with little face to face customer interaction. Breaks and lunch are on a timed schedule with little flexibility.

Esplora altre recensioni su Liberty Mutual Insurance

5,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance, benefits, friendly people that want to see you win

Svantaggi

The expect you to work independently, which is good and bad

1,0
2 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits. Generous 401k match

Svantaggi

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

Vedi recensioni per: Utile|Valutazione|Data|Tutto