A company stuck in the past - Recensione dipendente - Customer Seevice Representative presso Liberty Mutual Insurance

2,0
30 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Employee benefits Flexible PTO Shine

Svantaggi

-Job security: will and has laid off batches & whole departments of employees, year over year they do. -Senior leadership is very stuck in the old ways of servicing insurance causing the companies service to fall from top 3 in the market. They’re focused more on adding to the bottom dollar than making sure we’re worth the services we charge for. -Company has hired outside contractors that barely do the work and when mistakes are made they’re put on the desk of direct hire agents causing more stress on top of standard work. Company is aware and doesn’t care (did you knows) since it saves them money long term regardless of service quality. -Your yearly review is based on your metrics largely watering your role and company impact down to a number. This is how leadership sees its employees, plenty of them can’t and would never sign up to do the jobs of those they’re set to manage. -DEI seems to only apply to agent and customer conversations not the inner workings of the company unless it’s looking to protect itself.

Esplora altre recensioni su Liberty Mutual Insurance

5,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance, benefits, friendly people that want to see you win

Svantaggi

The expect you to work independently, which is good and bad

1,0
2 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits. Generous 401k match

Svantaggi

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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