Great Co-Workers - Recensione dipendente - Senior Customer Success Manager presso Litmos

Great people with a customer centric focus

Some exec turnover that has caused challenges in momentum

I had the opportunity to work with many talented and dedicated colleagues who genuinely cared about customers and each other pre PE. The people were the best part of the company.

Following the private equity ownership period, the company experienced repeated layoffs, significant employee turnover, and frequent leadership changes that fundamentally changed the culture. Decisions often appeared to prioritize short-term objectives over employee stability and long-term organizational health. Morale steadily declined as experienced employees departed and teams were asked to do more with fewer resources. Communication around major changes frequently lacked transparency, leaving employees feeling disconnected from leadership and uncertain about the future. What was once a collaborative and positive environment became increasingly defined by instability, cost-cutting, and a lack of confidence in the company’s direction.