Vantaggi
This position is entirely remote. This is a great position with someone who either has some customer service experience, some experience with internet radio, or some experience with billing. In this position you will work with billing systems, general IT troubleshooting, and audio encoding software. Most of the customers are generally pretty laid back, and Live365's customer base is one of the friendliest I've ever had to support. I also must implore how great the team is, I was on boarded with a few other people. Live365 easily has had the best training and on boarding program I have ever experienced. They explain everything about internet radio, so if you do not have experience with this, its not a problem. It is a very open team, and they frequently communicate and collaborate. This is easily one of the greatest strengths this team has, and its invaluable. While I was with the team, my manager and coworkers continued to foster my growth.
Svantaggi
Every growing organization has its struggles, Live365 is no exception. They are the exception in how they handle the struggles, my director was extremely responsive and supportive. Pay is low for the market. Benefits are complicated, and the app they use to reimburse you is not intuitive and buggy. Not a fault of Live365, but it is a pain fighting with this benefits website every month. Live365 has a reputation of having one of the best support teams in the industry. Customers frequently try to take advantage of this. There is no 401k matching.