Vantaggi
Coworkers are friendly and nice, everyone is always willing to help out. Free coffee from Starbucks but who could complain about that.
Svantaggi
Too much middle management trying to enact their own rules and micro manage everything which leads to no strong direction from any leaders. If you have a question or an issue good luck trying to get an answer to it. If you get hired in to the service desk they will tell you that you will only be put on 2-3 accounts, but after 3 months they will keep adding more and more accounts for you to handle causing you to burn out quick. Training for new accounts is non existent. They throw you in a room with another agent on the account and have them try and cover everything you’re going to handle in an hour and then tell you to check their “Tech Documents” that are never maintained or properly updated to stay relevant. Benefits are pretty lackluster. Standard health insurance and 401k. No bonus incentives or anything else to help keep you engaged in your work and performing to the best of your ability. There’s no room for advancement, they will tell you that they promote from within, however they hire all their middle and upper management from outside the company. They promise monthly reviews on your performance to help you grow, but you’ll be lucky if you get even one in 6 months. Workers are not held accountable for their actions when they fail to perform their job properly and there are many workers that don’t get disciplined for their poor performance. If you ever have to call off for being sick, having a death in the family, or any other type of emergency, be prepared to never hear the end of it from management. They don’t seem to understand that life happens and you won’t be able to make it to work.