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      Lumen

      Azienda coinvolta

      Recensioni su Lumen

      Decent and Stressful - Recensione dipendente - Customer Service Representative (CSR) presso Lumen

      3,0
      24 nov 2025
      Customer service representative (csr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      - training at the beginning - managers did seem to care

      Svantaggi

      - barely any time to breathe after calls - more workloads from other departments dropping

      avatar
      Risposta di Lumen
      7mo
      Thank you for sharing your thoughts. We appreciate your feedback. We know how important balance is, so we're sorry to hear that you felt overloaded. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. Great to hear that you found value in your training and leadership community. Thank you for all the time you spent at Lumen.

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      3,0
      3 lug 2026
      Critical operations engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

      Svantaggi

      Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs

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