Not exactly what they like to claim - Recensione dipendente - Customer Care Manager I presso Lumen

3,0
11 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great employee groups, great teams to work with, the people are wonderful. REMOTE positions!

Svantaggi

CEO continuously lays off people. She has laid off more than she has hired. You will work very hard and perhaps more than the usual 45 hours per week (NOT including lunch). They like to claim one thing about their environment, when in fact it's something different. Might be sabotaged if they want to control you. No way to reach Human Resources other than leaving them a message to contact you.

avatar
Risposta di Lumen
5mo
Thank you for sharing your experience with us. We value your input. We believe every employee should feel valued, so we're sorry to read that you didn't feel supported. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you enjoyed working with your team and our flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Best of luck to you in your career.

Esplora altre recensioni su Lumen

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to learn, manageable schedule, supportive management

Svantaggi

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Risposta di Lumen
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Svantaggi

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

Vedi recensioni per: Utile|Valutazione|Data|Tutto