Look for a different company - Recensione dipendente - Senior Account Manager presso Lumen

2,0
12 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You have the opportunity to learn about several different product sets

Svantaggi

The products are almost always overpriced They are almost always behind the competition There is very little support Customer service is terrible

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Risposta di Lumen
5mo
Thank you for sharing your story with us. We want to hear from people like you to learn how we can do better. We're sorry to read that you have felt difficulties regarding our products, support system, and customer service. We hope you felt comfortable reaching out to your team to discuss these topics. We're committed to courage, so we thank you for boldly advocating an idea or opinion especially when it creates a sense of vulnerability. We're glad to learn that you took advantage of our opportunities to learn and grow. We believe in helping everyone to reach their full potential. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.

Esplora altre recensioni su Lumen

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to learn, manageable schedule, supportive management

Svantaggi

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Risposta di Lumen
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work, good health insurance

Svantaggi

Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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