Shoddy Training/High Pressure & Stress to Sale - Recensione dipendente - E-Care Representative presso Lumen

We read monotonous, mind-numbing online courses ourselves and trainers only rushed through highlights afterwards. No real quality, intensive interaction or teaching by trainers. Poor training on systems, and many employees felt uncomfortable knowing how to use them. Trainers were rude and demeaning at times to some employees and as result, others feared asking questions. You will not be released from training holding area and go to floor unless you meet sales goals. Also told if we do not successfully sale, we are not needed at CenturyLink. Felt this was a threat. This is more Sales driven than Customer Service focused. Little is mentioned in training about caring about the customer. Just get that sale, and try again even if they say no the first time or you will be penalized!