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      A good learning experience - Recensione dipendente - Internet Help Desk presso Lumen

      2,0
      19 nov 2011
      Internet help desk
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      A paycheck, co workers, and benefits.

      Svantaggi

      Seems like the only thing Centurylink cares about is their bottom line. Rising cost of benefits while our wages stay the same or get smaller while the higher ups pocket more money. With each process change seems to make employees jobs more difficult and make customers more frustrated.

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2,0
      1 lug 2026
      Financial analyst
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Remote work, good health insurance

      Svantaggi

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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