No Service for the Customers - Recensione dipendente - Customer Service Representative presso Lumen

Easy to learn, manageable schedule, supportive management

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs