Lumen

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Customer service - Recensione dipendente - Retention Specialist presso Lumen

4,0

6 feb 2017

Retention specialist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Great benefits, good interactions with immediate supervisor, great work center

Svantaggi

This is a reactive company that is playing catch up with cable. The rules and policies change faster than the reps can keep up. This causes customers to receive increasingly poor service, by putting sales above the issue the customer has.

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5,0

17 ott 2025

Field technician

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Excellent work life balance and family friendly

Svantaggi

Not enough growth in the field tech position

Risposta di Lumen

8mo

Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.

2,0

1 lug 2026

Financial analyst

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Remote work, good health insurance

Svantaggi

Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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Customer service - Recensione dipendente - Retention Specialist presso Lumen

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