Sadly disappointed in what it has become. - Recensione dipendente - Dipendente anonimo presso Lumen

2,0
15 feb 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible vacation and appointment times off. Do your job well and you will have a job for a while. It is a good "job" dont use it as a "career" there is no where to go.

Svantaggi

Low yearly raises and/or bonuses if any. When goals are reached to be able to move up given excuses and lies as to why it still cant happen and given more goals with no end. No incentive to move up, lateral moves only with no pay raises and double the workload. No award for going above and beyond just given an increased workload. Limited to no training on frequently new systems/processes that arent fully functional at time of launch. Forced to use internal systems that dont work properly, are extremely manual and make your job harder to do. HR gives hand slaps to upper management that consistently break the code of conduct/ ethics rules. Upper management will make calls/meetings to ensure departmental movement is not possible when applying to other job titles within the company even if you do good work...they dont want you to leave or grow it seems. Morale is horrible and many look elsewhere feeling the company simply doesnt care about them. Middle management just says cant change the way it is so deal with it. No accountability in upper management and mistakes roll downhill. CEO wont even answer your questions but they claim an "open door policy".

Esplora altre recensioni su Lumen

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to learn, manageable schedule, supportive management

Svantaggi

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Risposta di Lumen
6d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, great benefits, great people to work with, boss is great, etc.

Svantaggi

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Risposta di Lumen
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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