Sr. Global Relationship Manager - Recensione dipendente - Senior Global Relationship Manager presso Lumen

1,0
6 giu 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The product portfolio is adequate.

Svantaggi

Micromanagement is out of control. Short sighted leadership with no commitment to the market. They brow beat reps, practice a "do as I say, not as I do" mentality. Leadership has the mentality of small business AT&T and have no clue how to work with global accounts or seasoned sales professionals. Process are beyond broken, products cannot get installs, the back office is never held accountable and everything falls back onto the back of sales reps. You need a PHD in rocket science to figure out the commission plan and how you get paid. They have lost incredible reps because they never get paid. It is a toxic work environment and is only going to get worse. Local and regional management is the worst. With the impending merger of Level 3, it is even more of a disaster in the making.

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5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to learn, manageable schedule, supportive management

Svantaggi

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Risposta di Lumen
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Svantaggi

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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