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      Lumen

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      Recensioni su Lumen

      Could be Better - Recensione dipendente - Strategic Account Manager presso Lumen

      4,0
      11 lug 2012
      Strategic account manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great pay and benefits. Nice work environment. Friendly co-workers and lower management. Very flexible with schedule.

      Svantaggi

      Constant never ending changes. Since first merger brought in new systems that set us back 10-15yrs. Takes longer and more complicated order entry. Need better raises. Health Care-price going up and covering less Web based training...need more one on one classroom training. Graded on score cards like school kids. New Soft phones--are not working. Can't get thru to other centers half the time to transfer, or if you do you hang up on one or both parties. Not a friendly system. Of course, I guess it goes with the order entry system.

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      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2,0
      1 lug 2026
      Financial analyst
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Remote work, good health insurance

      Svantaggi

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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