Merger with Centurylink has taken Qwest back 40 years. - Recensione dipendente - Care & Sales & Technical Consultant presso Lumen

1,0
26 set 2012
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Communication Workers of America fighting for workers to receive a fair median wage, benefit and better work place with much resistance from mgmt. -FCC and PUC regulated... but where are they?

Svantaggi

-Forced to change internal systems to Centurylink's that require 5 times more manual work, losing information in the compilation thus giving false reports for exec mgmt to view. -Exec mgmt raping company financially -CTL's upper mgmt has arrogant attitude. I have heard first hand in meetings 'we took you over' you are dolng it our way, which is reinventing the wheel. -CTL has no regard for it's employee's, only those in the exec branch making $41 million each in 2011. Truly an ole boys club. -Offshore vendors used, Contractors used. They have no vested interest and do a terrible job when dealing with customer's. -They expect one pay to fit all geographic area's. Who can live on minimum wage? Do they not know that $30k annually is considered at poverty?

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5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to learn, manageable schedule, supportive management

Svantaggi

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Risposta di Lumen
6d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, great benefits, great people to work with, boss is great, etc.

Svantaggi

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Risposta di Lumen
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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