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      Lumen

      Azienda coinvolta

      Recensioni su Lumen

      To strict on everything - Recensione dipendente - Customer Service and Sales presso Lumen

      1,0
      6 nov 2012
      Customer service and sales
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great benefits, Monday through Friday shifts,

      Svantaggi

      Union environment, No matter how good numbers are they always find things to get you in trouble for. All rules are black and white, It doesn't matter any circumstances there are no exceptions. They take away ways to make sales and still raise numbers. Will have contests for rewards then take them back after you have won it because they are too busy to let you off phones. When hired you are told it is a sales job but you are 90% customer service with sales every now and then

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2,0
      1 lug 2026
      Financial analyst
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Remote work, good health insurance

      Svantaggi

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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