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      Lumen

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      Recensioni su Lumen

      Do not apply unless you like being mistreated. - Recensione dipendente - Customer Care Specialist presso Lumen

      1,0
      18 nov 2018
      Customer care specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Consistent shifts. Availability for overtime. Overnight and evening shift are well balanced teams. Great managers and coaches listen to staff and implement ideas.

      Svantaggi

      Day shift, the managers are not qualified. They play favorites and manipulate staff. You will be micromanaged and if a coach doesnt like you they will make you miserable. You are written up for errors 'yellow sheet' and as such No raises in over 5 years for some people as when you have a yellow you are exempt from raises. No job retention, and if you are looking to grow or devolop skills through cross training, forget it. Promotions are given to friends or favorites of directors. No recognition or acknowledgement when agents go above and beyond, day coaches will take the credit from agents.

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1,0
      3 lug 2026
      Solutions specialist - overlay sales
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Svantaggi

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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