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      Lumen

      Azienda coinvolta

      Recensioni su Lumen

      Run as far away as you can! - Recensione dipendente - Global Account Manager presso Lumen

      1,0
      16 mag 2014
      Global account manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      It is a job so you can pay your mortgage. If you are desperate, then by all means, work here.

      Svantaggi

      Welcome back to 80s telecom: lying, cheating both the company and customers to not just flash 100% of monthly quota, but to get paid on non-existent new revenue. Compensation plan has been altered to the detriment of salespeople, no growth unless you were part of the former Centurytel. MPLS network is a disaster, 12 major outages in the last 6 months, 1 was a nationwide outage. CTL destroyed the Qwest MPLS network by replacing equipment with cheap Alcatel Lucent. Customers are running away, reputation of company is poor. Management expects 24 hour work cycle - live and breathe getting new customers. Work/Life balance is nonexistent. Management is untrained and abusive. If you want good employees, you have to pay for them - salaries are dropping to pre-2000 rates.

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      6d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4,0
      24 giu 2026
      Principal site reliability engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good pay, great benefits, great people to work with, boss is great, etc.

      Svantaggi

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Risposta di Lumen
      6d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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