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      Lumen

      Azienda coinvolta

      Recensioni su Lumen

      Extreme Misrepresentaion - Recensione dipendente - Care and Sales Agent presso Lumen

      1,0
      10 nov 2010
      Care and sales agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Stock price action is postive and they pay a good dividend. Good training and quite a few good people actually work here.

      Svantaggi

      They lie about providing health insurance after 90 days. It never happened even a month after promised. Customer Service there is a joke. Agents are supposed to sell to the customers who call in to discuss their huge bill from the last agent who loaded them up on things they didn't need or didn't want. When agents see they can't make a sale, they transfer them or just hang up.

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      6d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4,0
      24 giu 2026
      Principal site reliability engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good pay, great benefits, great people to work with, boss is great, etc.

      Svantaggi

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Risposta di Lumen
      6d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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