Great Company to work for. Currently struggling with some changes in Senior Management resulting in inadequate training. - Recensione dipendente - Customer Service Representative presso Lumen

However, CenturyLink is a Telecommunications COMPANY...that has communication problems. Way too much happening within the company at one time, and the notifications of these changes that directly effect your job are limited and vague with little clarification from "advanced Reps". When centurylink purchased qwest it truly created some tough times and not too mention Senior Management that is in charge of systems and changes have been leaving and taking knowledge and wisdom out the door. CenturyLink is a great employee minded, community involved, and the intention to put the customer 1st. However, with the systems that we are currently operating off of have created several ongoing issues and no direction as to what if any changes can be made to fix the issues we are having not increase calls by being uneducated on how the system works when you make changes. Again, most of this is just a communications issue from top to bottom but a lot of this contains issues that we are just going to work through in order to make us a better company and enhance the customer experience. Little to no room for advancement. Transfers within company are difficult. Management is most of the time out of date as to what is happening on the phone because they have been off the phone for so long. Limited Micromanage. Sales Performance to keep position and sustain some if any job security. Lets focus less on irrelevant projects, invest in business models to implement and maintain financial growth through customer satisfaction not system issues.