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      Lumen

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      Recensioni su Lumen

      Sinking Ship - Recensione dipendente - Repair Operations Agent presso Lumen

      2,0
      2 lug 2024
      Repair operations agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work from home Honestly nothing else

      Svantaggi

      Hiring freeze since November of 2023, we are currently severely understaffed and extremely over worked. We are currently in our busy season and have 60% less employees then last year. I see no end to this hiring freeze they have been dragging it on and on for almost a year. I am doing 5x the usual amount of work for the same pay. Don’t get me started on CEO Kate, when an organization is ran this poorly they say “a fish rots from the head” but saying that in this situation would be an insult to the fish.

      avatar
      Risposta di Lumen
      1y
      Thank you for sharing your thoughts. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for all that you do at Lumen!

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1,0
      3 lug 2026
      Solutions specialist - overlay sales
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Svantaggi

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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