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      Lumen

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      It's a good entry level - Recensione dipendente - Customer Success Specialist presso Lumen

      4,0
      9 gen 2025
      Customer success specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      it's a good entry level position

      Svantaggi

      you can get paid way more somewhere else and actually have annually salary increase

      avatar
      Risposta di Lumen
      1y
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We wish you all the best with the next step in your career!

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1,0
      3 lug 2026
      Solutions specialist - overlay sales
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Svantaggi

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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