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      Lumen

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      Recensioni su Lumen

      Corrupt Policies - Recensione dipendente - Remote IT Support presso Lumen

      1,0
      25 feb 2025
      Remote it support
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great benefits, pay, and opportunities for promotion or lateral change.

      Svantaggi

      CWA Union position, poor communication from or between leadership (ironic for a telecom/communications company). Slow to no response to equipment issues, Entirely rote job expectations: scripting, processing analytics, surveying: creativity is actively put down and derided. Database systems (for diagnostics and analytics) constantly slow or unresponsive across the department, but individuals were expected to keep low calls times even when they had no tools to help the customer.

      Esplora altre recensioni su Lumen

      5,0
      24 giu 2026
      Project coordinator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Easy to learn, manageable schedule, supportive management

      Svantaggi

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Risposta di Lumen
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1,0
      3 lug 2026
      Solutions specialist - overlay sales
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Svantaggi

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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