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      Lumen

      Azienda coinvolta

      Recensioni su Lumen

      Centurylink a company on life support - Recensione dipendente - Customer Service Representative-NOHD presso Lumen

      3,0
      9 mar 2016
      Customer service representative-nohd
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The people I work with a great, but the company's vision, marketing and unifying principles are lacking which is the result of the Boise NOHD being shut down, but we get to keep our same pay and go back to sales.

      Svantaggi

      Dealing with anger and upset customers who rightfully so should be upset. The company has terrible marketing, training and as a result of high sales goals is forcing the reps to cram and slam products and services in order to keep their jobs. The company really needs to re-evaluate why the are losing so many employees' and customers'.

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      5,0
      9 mar 2026
      Field technician iii
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Svantaggi

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

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      Risposta di Lumen
      3mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
      1,0
      3 lug 2026
      Solutions specialist - overlay sales
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Svantaggi

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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