Steady, stable, chaotic - Recensione dipendente - Customer Solutions Engineer II presso Lumen

3,0
29 lug 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are plenty of opportunities at the company The benefits are great Schedule is flexible and good for work/life balance

Svantaggi

Workload is cyclical and highly variable Working through a transition now, which is challenging Pay is OK, but not consistent with economic conditions

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Risposta di Lumen
11mo
Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities are needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is also taking a proactive approach to pay equity, regularly conducting market reviews to ensure that Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your review, and for all the work you do with us!

Esplora altre recensioni su Lumen

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to learn, manageable schedule, supportive management

Svantaggi

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Risposta di Lumen
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Svantaggi

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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