Great company! - Recensione dipendente - Administration presso LumenVox

Working for LumenVox is an amazing opportunity to get in on the ground floor of a company that is still in an early stage of growth and likely has a lot of expansion ahead of it; yet at the same time, it is already profitable and has lots of customers. There is no vapor-ware here. The company supplies underlying technology of voice and speech recognition used in many call centers all over the world. Working here is a rich opportunity to see one's talents really make a difference, and the company CEO (Ed Miller) listens actively to all employees.

Because the company is still as small as it is, and almost everyone works remotely, one sometimes has to take initiative in setting up virtual meetings and setting goals. This is definitely a company for self-starters and therefore not always ideal for those right out of college unless they are very self-disciplined.

-Pay/benefits are okay. -Great people, mostly. -Enormous opportunity, if...

-Does not have a truly market-ready voice biometrics offering, though the speech software is rock solid. Neither are receiving enough resources or focus to overcome the accumulated technical debt. Despite this, LumenVox has more sales and marketing employees than developers and engineers. -Many ICs outside of sales are "matrix managed", leading to conflicting priorities and stress. -Extremely top-heavy company structure, if you can get someone to give you an accurate org chart. Consequently, ICs are micromanaged. -CEO eager and motivated but unfocused. Only pays attention when hearing what he wants to hear. Perceived by most employees as being in the way of progress as opposed to an agent of it. Tends to take the cheapest way out. Falls for the sunk cost fallacy frequently. -Lack of strategic focus -- the ASR/TTS side of the business treated separately from the VB side. Business focus shifts between them frequently, engineering is expected to follow. Neither platform is receiving the investment needed to become technically competitive.