Vantaggi
Without a doubt you will never work with better people who are not part of leadership. I have made some incredible friends that I still speak with and see regularly. I have never been employed at a company where that happened. The benefits are by far some of the best I have ever had. Insurance options, PTO, Sick Time, and Commuter Benefits are very generous and start on day one of employment.
Svantaggi
Management is potentially the most inefficient, inept, and ignorant group of people that I have had the misfortune of having as supervisors. Hiring Team Leads who are outside hires with zero experience/background in anything Lyft/Technology/Transportation led to an environment that caused deception and flagrant violations of their own code of conduct. All of this occurred while I was employed at Lyft, sexual harassment, hostile workplace, and discrimination based on sex, race, etc. HR is inefficient and ineffective because the HR persons did not care for, listen to, or protect employees concerns. Those that went to HR were retaliated against by their supervisors with zero fear of consequence. Upward mobility happens only if you are a member of the “Good ole boy” team. Unqualified persons were promoted with regular occurrence. This hiring practice caused a backlog of tickets needing to be seen and resolved. On three different occasions the backlog was reduced to zero tickets with agents in available waiting to take a call. Again because leadership was unable to manage with any effectiveness the backlog would grow again.