Understaffed and Underappreciated - Recensione dipendente - Network Administrator presso M3 Networks

This job gave me diagnosed post traumatic stress. Left this company when I found that there were no attempts being made to bring more qualified helpdesk and network admins in to answer phone calls. Rarely hires seasoned helpdesk personnel and when they do the individual responsible for hiring treats it as an inconvenience. Not enough people to answer the phone calls. and copious amount of tickets incoming. Frontline employees rack up massive amounts of tickets that they can't possibly keep up with and 2nd level technicians don't want tickets escalated. CEO/Owner is an incompetent leader that underpays employees, lies about core principals/values, fires sales staff at an uncomfortable rate, is rarely seen in the office (spends most of his time golfing or "working" at WeWork spaces in Ft Worth) and is more pre-occupied with status, attending Robin Robins marketing conferences and selling MSP services to businesses that don't fit the skill level of his staff or are too big for the small helpdesk team to possibly manage. If you're looking at this company as a vendor please be aware that the helpdesk staff will try to handle your needs but will fail due to being overworked and understaffed. Avoid.