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      MCI

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      Recensioni su MCI

      I was ripped off by this faux customer service job. - Recensione dipendente - Inbound Customer Service Representative presso MCI

      1,0
      2 apr 2014
      Inbound customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Fellow employees - not management - are very good people and very helpful. Training was good but minimal.

      Svantaggi

      This is a sales job that is advertised and sold to potential employees as a customer service job. The job does include outbound calling and telemarketing. Management doesn't care about customers problems or concerns, they are only concerned with sales quotas. Supervisors only care about their cut on commissions, and treat employees as if they were children not adults.

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      Risposta di MCI
      11y
      We completely understand. We had found that other employees felt similarly. In turn, we updated recruiting process to make sure applicants have a better understanding of the various different Account Manager positions and what they entail. We also added additional new hire training and on the job to improve knowledge.

      Esplora altre recensioni su MCI

      5,0
      1 lug 2026
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

      Svantaggi

      If you're not open to change and flexibility this company is not for you.

      5,0
      18 giu 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

      Svantaggi

      There are not any here.

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