not sure about this one - Recensione dipendente - Customer Service Representative presso MCI

2,0
6 mar 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

amazing team members and i love what i do. My supervisor is sweet as pie and tries hard to answer all of our questions. My coworkers are amazing and super helpful when i need it.

Svantaggi

trying to get a question answered is like pulling teeth, no one has a correct answer or those answers change everyday. Rules and scripts change and you are not notified of the change until you see and have to adjust to the change immidiatly and it is very frustrating. Trainging was very short and i was never sent my information from training no matter how many times i asked and i have no idea how to contact HR its like they do not exist. I was told by another teams supervisor that there is a new policy that we are not allowed to have anything in our household connected to wifi, that only our computer can be connected to the internet but it has to be connected through hard wire not wifi (which is not what we were told when we started) me and other team mates of mine explained to this supervisor that it was not possible to make other people we live with not use the wifi while we are working, whether it be for school, entertainment or medical reasons, this supervisor then replied she was sorry but that was the policy and we will be sent out a paper to sign and if we didnt sign they would have to "term" us. needless to say we were not very happy to hear that. I will say i have not received any such letter yet stating that and this supervisor has since deleted her comment and we were removed from her group chat. some of my team mates have had trouble with getting paid, checks not coming in the mail or coming weeks late, or DD not kicking in etc.

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5,0
1 lug 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Svantaggi

If you're not open to change and flexibility this company is not for you.

5,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Svantaggi

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