Horrible work experience - Recensione dipendente - Inbound Customer Service Representative presso MCI

1,0
12 giu 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Can't really think of any. Really disliked it there.

Svantaggi

The staff can be nice but they can be bullies also I felt like I was being picked on sometimes. The training is terrible you just take notes I don't know about anyone else but I'm a visual learner I have to actually do it to know what I'm doing is right. And the training is just a joke they just put you in a room for 8 hours a day for 3 weeks then throw you on the phone to the wolves its just bad training and the trainer just got so side tracked all the time I learned nothing because she would finish her stories then we would have to rush to get through everything and it just got jumbled together.

avatar
Risposta di MCI
11y
We completely understand and appreciate your feedback. In turn over the past several months, we added additional training support and additional on the floor support to help employees learn by doing.

Esplora altre recensioni su MCI

5,0
1 lug 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Svantaggi

If you're not open to change and flexibility this company is not for you.

5,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Svantaggi

There are not any here.

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