Vantaggi
Built great friendships over the years
Svantaggi
During tenure, position was centralized to St. Paul and became a call center position. Position metrics focus on missed number of calls, proper scripting used, how much of the day you are logged into your phone (penalized for taking care of administrative tasks that need to be done such as hospital orders and calling patients back). MN Gastro blurs the line between the scheduling dept and PC dept, forgetting that they are designed to function differently instead of patient coordinators not only doing their job but also the job of scheduling. To MN Gastro's credit, they are aware of this discord and have formed project groups to fix some of these issues. Change is slow to come and there is high turnover.