An excellent company wanting to make a real difference - Recensione dipendente - Customer Support Representative presso Malwarebytes

5,0
15 mag 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Objectively there are many pros. For most people more important pros would be free lunch, free snacks, coffee and tea, very good benefits package including health insurance and company paid parking. I'm a new hire, so I may be hyped at the start, but speaking with peers who are there for years, they love their job and they feel like they are making a difference in protecting people. Malware free existence for everyone, the company prioritizes protecting the customer over making money.

Svantaggi

Some may say that the shift is a con, which is 12:30 to 9:00 even though I prefer it. People who don't like to work may find that the environment is a hard working one.

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Risposta di Malwarebytes
7y
Thanks for taking the time to send over this great review. I am so glad you are happy at Malwarebytes and are enjoying our culture, people & benefits. Thanks again for your time and I'm glad you think this is a great place to be! If you have any other feedback you'd like to share please feel free to send me an email.

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5,0
21 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very supportive managers and a fun, highly collaborative team. The department fosters an environment where ideas are openly shared and opportunities for improvement are discussed constructively without toxicity. Truly the best company I’ve worked for so far.

Svantaggi

The interview process was somewhat lengthy, and salary discussions were not entirely consistent.

2,0
15 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Had some great coworkers during my time at MWB/TD, manager was always very encouraging, and pay was good

Svantaggi

Outdated technology stack. The platform is built on legacy foundations, and modernization efforts haven't kept pace with the market. Leadership lacks domain depth. Many senior leaders don't have deep cybersecurity or IT backgrounds, which makes it difficult for them to set a clear product vision, read where the market is heading, or chart a credible path to get there. This was supposed to be a cyber company, but outside of the MDR team, that expertise is thin at the top. Good ideas die quietly. I brought forward multiple product ideas that were blocked repeatedly with the rationale that the company is "device-centric, not user-centric." That framing felt disconnected from what the market actually demands. Priorities shift without communication. Strategic direction changed several times during my tenure, but product was rarely looped in ahead of those shifts. I'd learn about new priorities after the fact, with no context on why things changed. Attrition goes unaddressed. There were multiple rounds of quiet layoffs and a steady stream of voluntary departures. Leadership never paused to examine why people were leaving or to share any explanation with the remaining team. The expectation was simply to carry on as if nothing had happened. Bottom line: A challenging culture, unclear leadership direction, and a product that isn't showing up on shortlists where competitors are winning deals. I'd encourage prospective candidates to ask hard questions before joining.

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