Applied for Jobs Entire Time I was Here - Recensione dipendente - Onboarding Specialist presso Management Research Services

Culture is wonderful and they do care about the family and mental health of their employees. Very flexible on work hours.

24/7 service requires 24/7 attention if there are any major issues outside of work hours.

Work from home was about the only plus.

If you are interested in good management and growth opportunities, stay away. As of the last time I was there, instead of getting the promotion I was promised, my pay was significantly reduced to basically minimum wage. I was lucky to get 20 hours a week. I watched everyone on my team get eliminated until only I was left. Some of the management had been laid off and so were a lot of CSRs because they decided to outsource a lot of their work. This was not a popular decision among the staff who watched their friends be laid off unexpectedly and the customers were very unhappy due to the errors that was added on with this change. It is my personal opinion that this company will close in the near future; I am honestly shocked it's still running. They split the technological part of the company off into its own company and I suspect it's because the teleunderwriting was so unprofitable they didn't want to take down the tech that was the only thing their clients were interested in. I could say so much more about the mismanagement of the team and their employees who were dedicated and worked hard for them, but I'll leave it here. It wouldn't serve anyone now because chances are that management was also eventually laid off. I can only hope the company has improved since I've been there and that they've learned a lesson about treating their employees like people instead of a number.