A company that profits off of untrained workers. - Recensione dipendente - Customer Advocate presso MedRisk

-This is not an honest company. You are a middle-man for insurance companies tasked with analyzing files attempting to speed people through their physical therapy so insurance pays as little as possible. If you value professionalism, integrity and truly helping the customer, this is not a job for you. -Training, while informative, only covers a slim outline of the job. 90% of the work involves multi-faceted conditional flow processes that need to be seen and explained to be completed properly. There are exceptions to everything with excel files to prove it. -Lack of support post-training. Once you are on the floor, you are on your own. They e-mail you a folder with a myriad of unintuitive and unorganized excel spreadsheets and expect you to memorize each one. If you have a pressing question, expect to wait 20-40 minutes before you can continue on your task as team leads are notoriously evasive. They encourage you to "ask your neighbors" for help, yet everyone has their own quotas and agendas to meet. -Training period is similar to jury picking. "Management" (Unprofessionals in their 20's with an expensive degree), will look for the "good seeds" in a class, and after training will assign those with a higher competency a much, much tougher workload (handling intricate authentication requests instead of simply verifying dates). If you are bright, quick, and a hard worker, expect to be taken advantage of. -Hiring for this company is primarily done through a job agency which paints the role to be "Customer Service Rep". The agent, while extremely nice, was not well versed on the job at all. -The "degree preferred" qualification is a joke. This job does not pay that well and does nothing but test how much you will let you workplace take advantage of you by investing so little. They throw you in a whirlpool and say "sink or swim".