Poor performance metrics - Recensione dipendente - Patient Advocate presso MedRisk

It is a call center position....Performance metrics are awful, you can perform and even exceed expectations, but if you "cough" or "sneeze" without muting the call with a client, it can prevent you from promotion. They expect you to act like a robot and focus on all aspects of job performance that do not matter at all. Turnover is extremely high due to this. I opted to leave the position due to limited growth opportunities