It can be stressful - Recensione dipendente - Remote Technical Support Specialist presso Metronet

Can be toxic, lacks updated resources to resolve issues, a lot of protocols that can prevent you from resolving issues quickly for customers, and this job isn't for everyone and can be super stressful at times, if you have a bad call you have to just deal with it and be ready for the next call. Training just gets you by with the basics but you have to learn on the go with experience. Even though there is a page to resolve certain issues, it is outdated. lacks work/life balance. The schedule you get, you are stuck with and there is a waitlist to change, you can switch schedules with someone but that is only if they want to trade.