Vantaggi
-Great training for the call center reps -Food was purchased for the department sometimes -Management was required to be in additional education courses such as Leadership Academy and Toastmasters, overall very beneficial -Good raises from year to year
Svantaggi
-Very strict dress code even for back office team members -30 min lunches daily for the call center. Sometimes an hour, but the call volumes were so high and not enough employees stuck -Lots of multi-tasking when that could be a good thing, but if you were to make a mistake then you would be on the chopping block. -Management didn't know the reasons for why employees left, even when the employees were on their team. -Difficult to communicate with upper management, stuck in their ways -Have to be mindful of who you give criticism to because that might cost -Members can be a little hostile at times, but if you already work in customer service you should know how to handle.