Vantaggi
The CEO is not only a top leader in the healthcare manufacturing industry, she is a physician so she understands the customer. Most of the people who work for Midmark are very concerned and caring people. They care about the customer and about each other. Most come from an environment in or near Versailles, Ohio that is a close community and a very hard-working community. The company has shown change and growth over the last 100 years. That says a lot about its innovation and how its been able to reinvent itself.
Svantaggi
Because the CEO pushes personal development, which should be a great thing, many times employees step on each others' toes. Growth and new tasks should be up to a person's manager, not up to an individual to take on tasks simply because they want to. Objectives and tasks need to be placed where they belong. Otherwise, this causes confusion about who is doing what, and friction between departments and between people. End result - bad morale. As the company grows, not everyone grasps the culture. The company, known by its tagline "Because we care" included caring about internal and external customers. With more focus on numbers as well as many being overwhelmed and overworked, internal customers needs were not being met. Many do not take responsibility for their actions or show a huge lack of communication, again causing poor morale and poor working environment. The move of the headquarters to Dayton was a good move for the growth of the company; however, they should have moved more employees or not moved it at all. Communication within and between other departments became a struggle and no one was leading the change. People were feeling displaced, having to work both in Versailles AND Dayton each week. It didn't make any sense.