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Poor Training and Quality Evaluation leading to high Attriation of employees - Recensione dipendente - Technical Customer Service Rrepresentative presso Minacs

3,0
4 ago 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

compensation is decent they provide split offs. entirely day shift and / or rotational at the same time. good transport facility provision of Provident Fund as part of compensation. lots of opportunities to work on different processes that suits your qualification. good brand image

Svantaggi

there is huge disconnect between what is expected by Quality team and what is being trained. the Operations Managers dont even interact with the new joinees periodically and understand their needs. the Quality team only likes to fail the new joinees in mock calls and expect the joinees to know what is not thought. the Quality team is biased and only want to show their superiority and boss over the new joinees. they dont look at what good things the new employee bring to the organization. those who make through mock calls also quit because of lack of hands on training and different expectation from different Quality & Operations managers.

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5,0
21 feb 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

bonuses, events, salary and all of that stuff

Svantaggi

i dont have any complain

1,0
22 ott 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Unlimited overtime. Easy calls. If you have a desire to move up, you can with hard work. And of course, sucking up.

Svantaggi

This is for the OnStar contract: MANDATORY overtime, sometimes 5-10 hours extra per week. This is on top of the already awful schedules you get, which are based on your call quality, customer service surveys, and sometimes (but rarely) seniority. My dept had about 50 people and if you were below the 3rd top ranking person, you'd get stuck with an awful schedule. An example of these "awful schedules" would be working 8am-noon. Having a 4 hour gap. Then coming back from 4pm-8pm. Not exactly an easy schedule for more working families! Goals and metrics changing literally almost daily. You might be on top of your game and taking 100% calls, but then they change something dumb, like call scripting, and it can absolute devastate your scores. You have to plan you 2 week vacations over a year in advance. They have a ridiculous pay cap. 12.65/hr at MAX! Unless of course, you kiss butt and become a team leader which even that salary is a joke. Required to work mandatory OT and you salary at 31k. BIG THING: BED BUGS!!! I found one myself, reported it to HR who told me to block off the desk area and someone would check it out. Next day, people were sitting there. No one checked it out. Disgusting place! Disgusting people!

3
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