High turnover as expected - Recensione dipendente - Customer Service Representative presso Moen

-Working off the clock is often encouraged/expected for smaller tasks -No sick time/COVID leave (cannot be covered with vacation time as all vacation must be planned min 2 months in advance) -Poor/very little career development opportunities -Revolving call requirements (changes almost monthly and 80% of the time your unaware of the change until after you've been reprimanded for the newly decided mistake). -Outdated training (lots of learning as you go) -Promotion opportunities are only available IF you are eligible AND pass a quiz offered twice a year (helps protect against favoritism/personal recommendations but also stunts growth for those who have surpassed expectations early) -Products will realese and no one will be trained on them until a customer calls in with an issue regarding the product (learning as you go pt. 2 yay!) -Prior experience is not considered during promotions/hiring wages (pro and con depending on your current skill level) -Company wide communications are handed down through the telephone game (each supervisor will give you a slightly different version of it depending on how they feel/interpret the messaging) -Communication with HR is hard to come by at all. More often than not super vague/contradictory.