Customer Service Representative - Recensione dipendente - Customer Service presso Molex

Molex is a great community. There are a wide variety of professional employees to network with. It is a very large company, but a small community.

Decisions from upper management, do not always trickle down through the organization. Not all of the departments follow the same guidelines. Case in point is remote working. different groups have different allowances. It is a small thing, but an area that could improve.

Benefits are very good for a company this size

Team is run based on last minute requests and on a lot of meetings to join leaving little time for your usual work. Director likes to devise “innovative” ways to get sales to give more information but instead it translates to chaotic management and more stress for demand planners. There are a lot of stress placed on leads for not getting their teams to get to unrealistic goals with an unsupportive sales team. There are hardly any consistent reviews for employees but it’s not unusual for employees themselves in PIPs. Overall I would say it’s a chaotic management style in this team. Pay hits industry average but not much more. Additionally there is an overemphasis on being in the office in this company because they recently invested millions in renovations so they track your badge swipes. There are really no company wide events to get people more unified other than a quarterly CEO town hall that managers force everyone to attend.