Vantaggi
Would have been the ability to work from home, until they switched to hybrid.
Svantaggi
Had to use our personal cellphone and computer for work, PROCESSES ARE OUT OF DATE. They need a more efficient way to resolve clients issues... You have to go through 10 different channels to find the solution to one problem. There is no help desk, all questions are asked and answered through skype.. There can be up to 100 people in the chat at once, questions get overlooked, and take too long to be answered. Meanwhile, you have to keep checking in with the client, which makes them frustrated, and makes you look like you dont know what you are doing. Reaching out to the branches are a JOKE, most of them don't answer! Lastly, the Financial advisors are rude to the reps... We were expected to remain professional, but the advisors talk to you like you are subpar, as if you dont work for the same company! Morgan Stanley should hold them to a higher standard of professionalism. When expressed to team manager, they act as though you should be understanding because of their workload, as if it wasn't a very stressful job for ALL OF US! The wage needs to be increased for all that you are required to do!