Avoid if you can - Recensione dipendente - Ethics & Compliance Communication Specialist presso NAVEX

Working in the contact center felt very much like sitting at the kid's table at a family reunion. There are great perks and meetings and events that everyone is invited to, but in reality those who work in the contact center cannot actually attend. This creates a feeling of being left out and feeling like a second-class citizen. The company also hosts these ridiculous "competitions" where you can win a spaghetti kit (such as a colander, spatula, package of spaghetti noodles and a jar of sauce from Dollar General) if you have the best attendance record or highest call volume for a set period. The best gift was an air fryer, but again, if I want one I will pay more and buy a quality item myself. It was insulting and demeaning. At least offer a gift card for Walmart if you're going to do that sort of thing, or better yet, offer actual financial performance and merit bonuses that are worth something. Maybe then employees wouldn't run screaming for the door. A lot of times it feels like Romper Room with management walking around handing out a small bag of candy for "morale" or being allowed to decorate for Halloween and Christmas.