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Dear Reviewer, Thank you for your review. I must admit that I'm confused by some of your complaints and I wish that I knew more so that I could answer you with more specifics. I really wish that you had come to me to speak about these concerns. I have a strong feeling that we would have been able to figure this out one-on-one. It's a shame to see this kind of feedback online and I encourage you to give me a call at 203-880-5011 so I may rectify things in your eyes. I always hope that people have a positive experience with my company, and I would like to make this right with you. Hoping to speak with you soon! All the best, Jolene/CEO