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National General Insurance

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A Man Culture Just Short Of Being Misogynistic - Recensione dipendente - Call Center Representative presso National General Insurance

3,0
30 mar 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay and lots of positions in different states

Svantaggi

NGIC has a corporate culture of men that don’t look at women as equal. The problem is that about 4 years ago they acquired the company I worked for called Direct General and Direct was started by and has been managed by women since day one. NGIC recently closed the Direct General call center in Baton Rouge, LA that employed a more women than their other offices. They laid us all off. Many of us had worked there for 10 - 20 years. They did not give us the opportunity to move to other positions in the area unless we apply as new hires and start all our benefits from scratch. The saddest part was that they felt felt it was necessary to hire a troup of armed guards and post several Baton Rouge police officers in the parking lot when they came into our office to make the announcement. All of the other NGIC offices are ran by men and employ more men than women so maybe they don't know that women have more dignity and class than the tactless crude men that they sent to close our office. These men and their armed guards bullied us out of the office. They glared at us and pointed making us feel like criminals who were looting the place. They showed no tact and no compassion even though we were were loyal employees for many years. They did not treat the men who were laid off with us the same way. The few men who worked there were allowed to go out go back in to get all their possessions. Women who tried to go back in were stopped at the door by the armed guards and told they would have to fed ex the rest of their possessions. This was the only NGIC call center that was managed by and employed a majority of women. NGIC is a culture of men who treat women differently. Other coworkers and I have felt this way for years and this is the ultimate proof. For many years the office had one unarmed security guard to protect us when leaving after dark but the manly men who came to close down the office felt they needed a troup of armed guards and police to keep them safe from a few women in Baton Rouge.

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5,0
7 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Salary and benefits are very good

Svantaggi

401k matching is not great

1,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home but it’s a con. Long working hours which leads to burnout. Projects are given to us which they know can’t be completed in our 8 hour day.

Svantaggi

Long working hours no overtime. Heavy workload The system is driven by the reps so we do everything! Other departments aren’t held to a high standard so everything falls on frontline PIP reps. Metric driven environment so you are treated like a number. Management does not want to improve the system and processes because it benefits their reports. 2026 and we are creating tasks for required forms to be issued! No billing department! You do it all Every piece of mail received is assigned to the PIP rep. Medical provider line does not for us so we sit and answer calls all day because they refuse to train them to read basic info on a claim “open” “closed” “ime issued” Poor communication all around Poor training New reps are already drained because there is no proper training in place and managers push the trainees on the senior reps who are already dealing with heavy workloads. 3 stars aren’t a true reflection of this company.

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