Vantaggi
Experience in the industry, great coworkers, nice location, great hours, decent benefits, fair pay, acknowledgment for handwork, and paid vacation and holidays. It is a great job when you are straight out of college and used to making minimum wage, but you will have to work hard and learn QUICK. There are some really caring managers on the floor who want to see you succeed but getting on their team is really luck of the draw,
Svantaggi
Management, specifically on the MD side. You have managers that are slow and take weeks to approve a letter, or days to approve a payment. You have managers telling you who to talk to and who not to "if you want to look good in the company and succeed." Other managers who openly bad mouth other managers. A major lack of communication and consistency between RCMs, and managers. Very metic driven, with little emphasis on customer service or employee retention. Little to no clear (and consistent) structure for growth or promotion. Too much politics, very cutthroat. If you speak up, there will more then likely be retaliation from you manager. RCMs know what managers are good and bad, but do nothing to fix the issue. Now not all managers here are that bad, but the ones that are really taint the entire departments image. Also training could be a lot better, spending 3 weeks in a training class that is riddled with system issues that prevent you from learning half the day. There needs to be more emphasis on how to be an actual claims handler. Sink or swim doesn't work for everyone.