People are great, company is not - Recensione dipendente - Customer Service Representative presso National Grid

3,0
26 lug 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Awesome entry level pay. You get benefits. There's opportunities for overtime and a lot of opportunities to move up the ladder.

Svantaggi

The company does not put a lot of care, time, money, or effort into customer service. It's very black and white, so there's no room for caring about customer's needs. (Example: the company has the lowest customer satisfaction rate now than ever before, so the company has told the customer service supervisors to really crack down on keeping calls to 5 minutes or less, so now instead of us taking time to help the customers and obtain first call resolution, we are transferring them, cutting them off, and wrapping up the call without getting the problem solved the first time.)

Esplora altre recensioni su National Grid

5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Salary is very good. Training is fantastic

Svantaggi

Work locations are limited to mostly MA and NY

1,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

At NGED the few pros are lessened by the day as the cons are increasing. The idea of a career has gone and now most are resigned to just having a job.

Svantaggi

Aside from the reality being very different from what the leadership team sell IE they don't care about people or net zero, it's all spin and marketing. Now at NGED we are in a situation where staff you have known for many years simply disappear from duty and no one seems to know why, a couple of weeks later they have left the business with an NDA. It's happening all over the business. There seems to be a drive to remove any leaders who have industry technical knowledge and replace them with people from outside the industry who knows little to nothing about electricity. Despite safe to say being an important value, speaking out against this usually results in an NDA. It's toxic positivity where playing along seems to be more important than the role you fulfil.

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