Vantaggi
You meet great people in the call center and other areas in the building. You can dress down daily.
Svantaggi
Low compensation for what the extremely stressful job requires. You work with on systems that are outdated and not customer friendly. You are on the phones with extremely unhappy customers that yell, belittle, and/or curse at you ALL Day long because their policy canceled. Customers can't pay their bills but want their car insurance active right now. When a caller wants you to escalate calls to "supervisors", you get push back and are expected to continue to take the abuse of the customer. Your escalated call is refused. Management is untrustworthy, unprofessional, and caddy. VP down to Leads. Trust me, they will smile at you to your face then talk horribly behind your back. Walk by an office or desk!! You can catch these conversations daily. Just hope it's not about you! Upper management has successfully fired, demoted, or drove out some awesome managers/supervisors that really cared about their teams in the last 2 years. If you choose to go on an interview, ask about the management turnover! 10 + managers/supervisors is what I counted just off the top of my head in the last two years. No, they weren't promoted either. That tells you alot when you are in a very small call center.